Effective Date: April 13, 2026
Introduction
Welcome to Banprestobrand.com (“we,” “us,” “our,” or “the Website”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://banprestobrand.com/, purchase our authentic Banpresto anime figures and collectibles, or interact with our services.
Banprestobrand.com specializes in offering premium anime figures and plushies featuring beloved characters from popular franchises including Chainsaw Man, Naruto, Dragon Ball Z, Demon Slayer, One Piece, My Hero Academia, Pokémon, and more. As part of the Bandai Spirits family under Bandai Namco Holdings, we maintain the highest standards of data protection and transparency.
By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website immediately. We encourage you to review this policy periodically to stay informed about how we protect your information.
This Privacy Policy applies to all users of our website, including visitors who browse without making purchases, customers who complete transactions, newsletter subscribers, and anyone who contacts us through our support channels. We respect your right to privacy and are dedicated to maintaining your trust through responsible data handling practices.
What Information We Collect
We collect several types of information to provide you with an optimal shopping experience and to improve our services. The information we collect falls into the following categories:
Personal Identification Information: When you create an account, place an order, or contact our customer support, we collect information such as your full name, email address, telephone number, shipping address, and billing address. For transaction processing, we may collect payment information including credit card numbers, debit card numbers, or other payment method details, though this sensitive financial data is processed securely through our third-party payment processors and is not stored on our servers.
Order and Transaction Information: We maintain records of your purchase history, including the specific Banpresto figures or plushies you’ve ordered, order dates, transaction amounts, shipping preferences, and any special instructions you provide. This information helps us fulfill your orders accurately and provide personalized customer service.
Account Information: If you choose to create an account on our website, we store your login credentials, account preferences, wish lists, saved shipping addresses, and communication preferences. This allows you to enjoy a streamlined shopping experience across multiple visits.
Communication Data: When you contact us via email at Support@Banprestobrand.com, call us at (877) 980-6221, or interact with our customer service team, we collect the content of your communications, including questions, complaints, compliments, and any attached files or images you share with us.
Technical and Usage Information: Our website automatically collects certain technical data when you visit, including your IP address, browser type and version, operating system, device type, referring website URLs, pages viewed on our site, time spent on pages, links clicked, and general geographic location derived from your IP address. This information helps us understand how visitors use our website and identify areas for improvement.
Marketing and Preference Data: If you subscribe to our newsletter or promotional emails about new Banpresto releases, special offers, or anime figure collections, we collect your email address and track your engagement with our communications, including email open rates and link clicks.
We do not knowingly collect personal information from individuals under the age of thirteen without verifiable parental consent. Our products, while featuring anime characters that appeal to various age groups, are primarily marketed to collectors and enthusiasts who are at least thirteen years old.
Use of Information
We use the collected information for various legitimate business purposes that enhance your experience and allow us to operate our business effectively. The primary uses of your information include:
Order Fulfillment and Customer Service: We use your personal and transaction information to process and ship your Banpresto figure orders, send order confirmations, provide shipping updates and tracking information, handle returns or exchanges, respond to customer inquiries, and resolve any issues with your purchases. Our commitment to customer satisfaction requires that we maintain accurate records of all transactions.
Account Management: Your account information enables us to maintain your user profile, remember your preferences and saved addresses, manage your wish lists of desired Banpresto collectibles, and provide a personalized shopping experience when you return to our website.
Communication and Marketing: With your consent, we use your contact information to send newsletters featuring new product releases from series like Dragon Ball Z, Chainsaw Man, and Demon Slayer, notify you about special promotions or exclusive figure launches, share information about your orders, conduct customer satisfaction surveys, and provide important updates about our services or policies. You can opt out of marketing communications at any time while continuing to receive essential transactional emails.
Website Improvement and Analytics: We analyze usage data to understand how visitors interact with our website, identify popular Banpresto product categories, optimize our site navigation and search functionality, troubleshoot technical issues, and enhance the overall user experience. This helps us ensure that collectors can easily find their favorite anime figures.
Fraud Prevention and Security: We use collected information to detect and prevent fraudulent transactions, protect against unauthorized access to accounts, verify the identity of users when necessary, comply with legal obligations, and maintain the security and integrity of our website and business operations.
Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests from law enforcement or government authorities, enforce our Terms and Conditions, protect our rights and property, and resolve disputes or investigate complaints.
We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling that would significantly affect your rights. All uses of your information are designed to provide you with quality service while respecting your privacy rights.
Third-Party Disclosure
We share your information with carefully selected third parties only when necessary to operate our business and serve you effectively. These disclosures are limited and controlled:
Service Providers and Business Partners: We work with trusted third-party companies that help us operate our website and fulfill our business functions. These include payment processors who handle credit card transactions securely, shipping carriers who deliver your Banpresto figures to your doorstep, email service providers who help us send newsletters and order updates, web hosting companies that maintain our website infrastructure, analytics providers who help us understand website traffic, and customer service platforms that enable us to respond to your inquiries efficiently. These service providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.
Legal Requirements: We may disclose your information when required by law, such as in response to court orders, subpoenas, or other legal processes. We may also share information with law enforcement agencies when necessary to investigate suspected illegal activities, protect against threats to public safety, or defend against legal claims. We will make reasonable efforts to notify you of such disclosures unless prohibited by law.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We would notify you of such a transfer and any choices you may have regarding your information.
Aggregated and Anonymous Data: We may share aggregated, non-personally identifiable information with partners for marketing or analytical purposes. For example, we might share statistics about which Banpresto product lines are most popular or general demographic trends among anime figure collectors, but this data cannot be used to identify individual users.
We do not share your personal information with unaffiliated third parties for their independent marketing purposes without your explicit consent. We maintain strict controls over who has access to your data and for what purposes.
Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide certain functionalities. Cookies are small text files stored on your device that help websites remember your preferences and activities.
Essential Cookies: These cookies are necessary for our website to function properly. They enable core features like shopping cart functionality, secure checkout processes, account authentication, and website navigation. Without these cookies, certain features of our website would not work correctly.
Preference Cookies: These cookies remember your choices and preferences, such as language settings, display preferences, saved shipping addresses, and wish list items. They allow us to provide you with a personalized experience when you return to our website.
Analytics Cookies: We use analytics cookies to understand how visitors interact with our website. These cookies collect information about which pages you visit, how long you spend on each page, which Banpresto product categories interest you most, and how you arrived at our website. This data helps us improve our website design and content.
Marketing Cookies: With your consent, we may use marketing cookies to deliver targeted advertisements about new Banpresto releases or special promotions. These cookies may track your browsing activity across different websites to show you relevant ads for anime figures and collectibles you might enjoy.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications before cookies are stored. However, disabling certain cookies may affect your ability to use some features of our website, such as maintaining items in your shopping cart or staying logged into your account.
We also use web beacons, pixel tags, and similar technologies in our emails to track whether you’ve opened our messages or clicked on links. This helps us measure the effectiveness of our communications and improve our content.
External Links
Our website may contain links to external websites, including social media platforms, partner retailers, franchise official sites for Dragon Ball, Naruto, One Piece, and other anime series, product review sites, and related anime merchandise resources. These external websites are not operated or controlled by Banprestobrand.com.
We are not responsible for the privacy practices, content, or security of external websites. When you click on a link that takes you away from our website, you will be subject to the privacy policy and terms of service of that external website. We encourage you to review the privacy policies of any external websites you visit to understand how they collect, use, and protect your information.
The inclusion of links to external websites does not imply our endorsement of those websites or their content. We provide these links for your convenience and informational purposes only. If you have concerns about an external website’s privacy practices, please contact that website directly.
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Technical Safeguards: We use industry-standard SSL (Secure Socket Layer) encryption technology to protect sensitive information transmitted between your browser and our servers during checkout. Our website infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. We maintain secure servers in protected facilities with restricted access controls.
Payment Security: We partner with PCI DSS compliant payment processors to handle credit card transactions. Your payment card information is encrypted and processed securely through these third-party providers. We do not store complete credit card numbers on our servers, minimizing the risk of data breaches.
Access Controls: We limit access to your personal information to employees, contractors, and service providers who need to know that information to perform their jobs. These individuals are bound by confidentiality obligations and may face disciplinary action or contract termination if they violate these obligations.
Data Integrity: We implement measures to ensure the accuracy and completeness of your personal information. We provide you with tools to review and update your account information, and we maintain backup systems to prevent data loss.
Monitoring and Response: We continuously monitor our systems for potential security threats and vulnerabilities. We have incident response procedures in place to address any security breaches quickly and effectively. In the unlikely event of a data breach that affects your personal information, we will notify you in accordance with applicable laws.
While we strive to protect your information using reasonable security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.
User Rights and Choices
You have important rights regarding your personal information. We respect these rights and provide you with choices about how your information is collected and used:
Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. You can review and update most of your account information by logging into your account on our website. For additional access requests, please contact us at Support@Banprestobrand.com.
Data Portability: Upon request, we will provide you with a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose.
Deletion Rights: You may request deletion of your personal information, subject to certain exceptions. We will honor deletion requests unless we are required to retain the information for legal, accounting, or security purposes. Please note that deleting your account may affect our ability to provide certain services or fulfill outstanding orders.
Marketing Opt-Out: You can opt out of receiving promotional emails from us at any time by clicking the “unsubscribe” link at the bottom of any marketing email, adjusting your communication preferences in your account settings, or contacting us directly. Even if you opt out of marketing communications, we may still send you transactional emails related to your orders or account.
Cookie Management: As described in our Cookie Usage section, you can control cookies through your browser settings. You can choose to accept or reject cookies, delete existing cookies, or receive notifications before cookies are stored.
Do Not Track: Some browsers offer “Do Not Track” signals. Currently, our website does not respond to Do Not Track signals because there is no industry-wide standard for how websites should interpret and respond to these signals.
To exercise any of these rights, please contact us using the information provided in the Privacy Questions section. We will respond to your request within a reasonable timeframe as required by applicable law.
Protection of Minors
We are committed to protecting the privacy of children. Our website and services are not directed to children under the age of thirteen. We do not knowingly collect personal information from children under thirteen without verifiable parental consent.
While our Banpresto anime figures feature characters from series that may appeal to younger audiences, our marketing and sales practices are directed toward collectors, enthusiasts, and adults who purchase these items. If we become aware that we have inadvertently collected personal information from a child under thirteen without proper parental consent, we will take immediate steps to delete that information from our systems.
Parents and guardians who believe that their child has provided personal information to us without their consent should contact us immediately at Support@Banprestobrand.com. We will investigate the matter and take appropriate action to remove the child’s information from our database.
We encourage parents and guardians to monitor their children’s internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information on websites without permission.
CCPA Compliance
For residents of California, we comply with the California Consumer Privacy Act (CCPA) and provide the following additional information and rights:
Categories of Information Collected: As described in our “What Information We Collect” section, we collect personal identifiers, commercial information, internet activity, and geolocation data. We do not sell your personal information to third parties.
California Consumer Rights: California residents have the right to request disclosure of the specific pieces of personal information we have collected about you in the past twelve months, request deletion of your personal information subject to certain exceptions, opt out of the sale of personal information (though we do not sell personal information), and not be discriminated against for exercising your CCPA rights.
Verification Process: To protect your privacy and security, we will verify your identity before responding to CCPA requests. This may involve asking you to provide information that matches the information we have on file or to confirm your account credentials.
Authorized Agents: California residents may designate an authorized agent to submit requests on their behalf. We may require written proof of the agent’s authority and may verify your identity directly.
To exercise your CCPA rights, please contact us at Support@Banprestobrand.com or call (877) 980-6221. We will respond to verifiable requests within forty-five days as required by law.
GDPR Compliance
For residents of the European Union, European Economic Area, United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR) and provide the following information:
Legal Basis for Processing: We process your personal information based on the following legal grounds: performance of a contract when processing orders and providing services, legitimate interests when improving our website and preventing fraud, consent when sending marketing communications, and legal obligations when complying with applicable laws.
Data Controller: Banprestobrand.com, located at 2F Shinagawa Seaside West Tower, 4-12-2 Higashi-Shinagawa, Shinagawa-Ku, Tokyo 140-0002, Japan, acts as the data controller for the personal information we collect.
GDPR Rights: In addition to the rights described in the “User Rights and Choices” section, GDPR provides you with the right to object to processing of your personal information, restrict processing in certain circumstances, withdraw consent at any time where processing is based on consent, and lodge a complaint with your local data protection authority.
International Data Transfers: If we transfer your personal information outside the EU/EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
Data Protection Officer: For GDPR-related inquiries, you may contact our data protection representative at Support@Banprestobrand.com.
How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information: We retain your account information for as long as your account remains active. If you close your account or request deletion, we will delete or anonymize your information within a reasonable timeframe, typically thirty to ninety days, unless we are required to retain it longer for legal or business purposes.
Transaction Records: We retain order and transaction information for accounting, tax, and legal compliance purposes. This typically means retaining transaction records for seven years from the date of the transaction, though specific retention periods may vary based on applicable laws in different jurisdictions.
Communication Records: We retain customer service communications and correspondence for a period sufficient to address your inquiry and comply with legal requirements, typically three years from the date of communication.
Marketing Data: If you unsubscribe from our marketing communications, we will retain a record of your email address and opt-out preference to ensure we do not send you future marketing messages.
Technical and Usage Data: We typically retain website analytics and usage data for up to twenty-four months to identify trends and improve our services.
The specific retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention and destruction policies.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes to this Privacy Policy, we will notify you by posting a prominent notice on our website or sending you an email to the address associated with your account.
The “Effective Date” at the top of this Privacy Policy indicates when it was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information and your privacy rights.
Your continued use of our website after we post changes to this Privacy Policy constitutes your acceptance of the updated policy. If you do not agree with the changes, please discontinue use of our website and contact us to close your account if applicable.
We maintain an archive of previous versions of our Privacy Policy for reference. If you would like to review a previous version, please contact us at Support@Banprestobrand.com.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, we encourage you to contact us. We are committed to addressing your privacy concerns promptly and transparently.
Contact Information:
- Email: Support@Banprestobrand.com
- Phone: (877) 980-6221
- Mailing Address: 2F Shinagawa Seaside West Tower, 4-12-2 Higashi-Shinagawa, Shinagawa-Ku, Tokyo 140-0002, Japan